Delivery & Returns Policy

BUYING OR ORDERING WINE ONLINE

Before you make a purchase you need to register your address with us and create your own shopper profile. Kindly follow the instructions.

  • At Imbuko our wines are packaged in cases of 6 bottles each.
  • Prices are quoted per case of 6 and final purchases may only be in multiples of 6 when checking out.
  • The billing address will be used for delivery unless the user or shopper enters a specific shipping address during registration.
  • Delivery costs will depend on whether your delivery address is covered by our standard delivery rates. If the address is not covered by our standard rates please contact us directly at info@imbuko.co.za
  • Please find our standard delivery rates below.
  • Delivery schedule at standard delivery rates is 3 to 5 working days. For areas and orders not covered by our standard delivery rates, delivery time and price will be calculated individually.
  • The delivery cost for X6 bottles will be the same as the delivery of X12 bottles
  • We are here to help, please send any queries to info@imbuko.co.za and we will be of assistance as soon as possible.

STANDARD DELIVERY RATES AND REGIONS

SHIPPING REGIONS

Our shipping regions are divided into the following:

  • CPT Main Areas
  • CPT Outlying Areas
  • JHB & PTA Main Areas
  • JHB & PTA Outlying Areas
  • DBN Main Areas
  • DBN Outlying Areas
  • BLOEM, PE, ELS

To find out what your shipping will cost, click here.

OTHER DESTINATIONS

If you are uncertain or cannot find your delivery address on the list above, please contact info@imbuko.co.za to arrange delivery

 

REFUND POLICY

Imbuko Wines will always strive to provide the best possible service but as we are human, mistakes do happen. If you experience any problems with your order, we will gladly rectify the problem free of charge, provided the original wines delivered are returned to Imbuko Wines (we will collect). At Imbuko Wines we strive to stock wines of the highest quality and value but we unfortunately will not exchange or refund opened wines that did not suite your personal taste or preference. We offer a 100% money back guarantee on unopened orders that you are not satisfied with, provided the original wines are returned to Imbuko Wines. If you need advice on wine selection before purchase, please don’t hesitate to contact info@imbuko.co.za  for a quick and meaningful response. When making an EFT payment, should the money not reflect in our account within 24hours of order placed then your order will automatically be cancelled.

 

Basket Disclaimer

This shows an estimate of your purchase and includes no shipping/delivery costs, no insurance and no voucher discounts.

Wine Tasting Experience

Opening hours

Monday - Friday:

    9:00 - 17:00

Saturday:

    9:00 - 13:00

Public holidays:

    9:00 - 13:00

International Exports

International bulk wine exports

Are you over

18?

imbuko_logo

Be the first to know of whats happening at Imbuko...

Subscribe to our newsletter here:

15987